Returns & Refund Policy

Guidelines regarding returns, exchanges, damaged items, and refund processing.

1. Returns & Refund Policy Overview

At Kathakaar Studio, we take immense pride in crafting heritage-inspired furniture and artisanal decor. We strive to ensure every piece reaches your home in pristine condition. However, if you are not fully satisfied with your purchase, our returns and refund framework is designed to provide clear, transparent guidance.

  • 7-Day Standard Return Window: You may request a return for your product within 7 days of delivery. After this 7-day period expires, returns will strictly only be accepted for items that are proven damaged, defective, incorrect, or missing.
  • 48-Hour Damage & Missing Item Reporting: Any damaged, defective, or missing components must be formally reported to our support team within 48 hours of delivery.
  • 7-Day Incorrect Item Notification: If you receive a product that does not match your order specification, please notify our customer care within 7 days of delivery.
  • Product Condition Mandate: To qualify for a return, products must be completely unused, unopened, unaltered, and preserved in their original packaging with all tags, inserts, and accessories intact.

Non-Returnable Exceptions & Handcrafted Variations:

Returns will NOT be accepted under the following conditions:

  • Natural Wood Grain & Finishes: Natural variations in wood grain, texture, organic knots, surface polish, or handcrafted details unique to authentic timber.
  • Minor Artisanal Variations: Minor variations in shade, color, dimensions, or hand-finished details inherent to handcrafted furniture products.
  • Altered or Used Items: Products that have been opened, used, assembled, altered, or damaged post-delivery (unless delivered in that condition).
  • Incomplete Returns: Products returned without their original packaging, tags, hardware, or protective inner wrapping.
  • Misuse & Mishandling: Damage caused by customer misuse, improper handling, rough transit within customer premises, or failure to follow care instructions.
  • Made-to-Order & Customized Items: Custom-built, personalized, or made-to-order furniture pieces.
  • Final Sale Items: Any clearance products or items explicitly marked as Final Sale / Non-Returnable at the time of purchase.
  • Refund Processing Timeline: Approved refunds will be processed within 5–7 business days after our quality control team receives and completes verification inspection of the returned product.
  • Shipping Charges Policy: Original shipping charges are non-refundable, unless the return is executed due to a verified error on our part (e.g., incorrect item shipped or manufacturing defect).

2. Exchange Policy

We uphold strict quality controls to ensure exchanges are handled efficiently for valid claims.

  • Eligible Exchange Reasons: Product exchanges are allowed exclusively for damaged or wrong products delivered to the customer.
  • Fulfillment Commitment: Upon claim verification, Kathakaar Studio will attempt to dispatch the correct or exact replacement unit subject to stock availability.
  • Shade & Preference Exclusions: Shade change requests, color preference updates, or minor finish variations are not accepted as valid grounds for exchanges.
  • Timeline & Inspection Standard: The exact same reporting timelines (48 hours for damage, 7 days for wrong items) and original packaging requirements apply to all exchange requests.

3. Damaged Item & Mandatory Unboxing Protocol

Mandatory Requirement for Damage Claims:

To prevent fraudulent claims and ensure courier accountability, a clear unboxing video showing the original sealed package being opened from the start is strictly mandatory for us to verify and process your claim.

  • Reporting Deadline: Please inspect your parcel upon arrival and report any physical damage or missing items within 48 hours of delivery.
  • Unboxing Video Standard: The unboxing video must clearly show the shipping label, the intact outer carton seal before opening, and the continuous opening process revealing the damage.
  • Supporting Photographs: Additional high-resolution photographs of the outer package and damaged area are strongly appreciated to expedite verification.
  • Claim Resolution: Once your claim has been verified by our audit team, we will either arrange a complimentary replacement or issue a refund as appropriate.
  • Complimentary Reverse Pickup: We offer complimentary return pickup for eligible claims across most serviceable pincodes in India.